20th March 2019

THE PREMIER FORUM ON CULTURE & PERFORMANCE

The Culture & Performance Forum is the first event of its kind focusing on exploring groundbreaking topics and practices related to the foundation of any organization, its culture, human integration and commercial performance for the purpose of enabling complete organizational greatness.

Greatness is defined as the ability of an organization to:

  1. Produce exponential results – Measuring performance relative to the organization’s potential and most importantly ensuring sustainability.
  2. Inspire Engaged Employees – Crafting a winning culture, a core ideology that inspires people to do what they do best every day.
  3. Creating Customers for Life – Designing a deliberate guest experience and evoking emotions of delight, creating customers for life – customers who are intensely loyal even in the presence of other choices.
  4. Leave a distinctive footprint – Leaving the organization’s footprints on the community they serve, leaving a legacy.

The Culture & Performance Forum is the first event of its kind focusing on exploring groundbreaking topics and practices related to the foundation of any organization, its culture, human integration and commercial performance for the purpose of enabling complete organizational greatness.

Greatness is defined as the ability of an organization to:

  1. Produce exponential results – Measuring performance relative to the organization’s potential and most importantly ensuring sustainability.
  2. Inspire Engaged Employees – Crafting a winning culture, a core ideology that inspires people to do what they do best every day.
  3. Creating Customers for Life – Designing a deliberate guest experience and evoking emotions of delight, creating customers for life – customers who are intensely loyal even in the presence of other choices.
  4. Leave a distinctive footprint – Leaving the organization’s footprints on the community they serve, leaving a legacy.

By combining discussions and activities on these issues with leading practitioners and inspiring speakers, the CP Forum will focus on providing a unique platform for those looking to significantly enhance their intellectual foundation and practical skills in areas of culture, people and performance.

This forum’s innovative approach to your business’s complete performance parameters will most certainly add tremendous value to its participants and their visions to their teams and future financial results.

By combining discussions and activities on these issues with leading practitioners and inspiring speakers, the CP Forum will focus on providing a unique platform for those looking to significantly enhance their intellectual foundation and practical skills in areas of culture, people and performance.

This forum’s innovative approach to your business’s complete performance parameters will most certainly add tremendous value to its participants and their visions to their teams and future financial results.

Key takeaways

1. Exploring the elements of an enduring and effective ‘Service Culture’ that outperforms the competition and create an unparalleled work environment.

2. Learning the Culture Integration Principles to promote the ideology that governs actions, behavior and decisions & transition the culture from the ‘Hearing it’ phase to the ‘Believing it’ and ultimately ‘Living’ it.

3. Debating the creation of a high-engaged workforce to translate the culture to life, foster guest engagement and promote the brand promise.

4. Understanding what has changed in the commercial environment that your businesses operate in and how to adjust your strategies towards a new and more aggressive client type and business world.

5. Showcasing the classical sales techniques and then re-imagining them to today’s world then through case studies discussions and group activities, demonstrate the need for your sales people to change their approach.

6. Then finally running through some of the basic client concerns and decision making cycles to identify a toolkit to overcome objections and maximize conversion ratios.